A h m e d E i s s a

SALES EXECUTIVE

o Delivered outstanding customer service to high-end clientele in a luxury retail setting, ensuring an exceptional in-store experience aligned with Blends' brand image and service standards. o Greeted and approached customers proactively to understand their needs, provide tailored product recommendations, and offer personalized shopping experiences. o Actively promoted premium product lines, exclusive gift packages, and limited-time offers to maximize average transaction value and drive revenue. o Met and exceeded monthly and quarterly sales targets through effective upselling, cross-selling, and consultative selling techniques. o Developed strong product knowledge across all categories, staying updated on seasonal launches, ingredient details, and brand stories to confidently communicate value propositions. o Handled point-of-sale transactions with precision, including cash, card, and digital payments, while ensuring customer privacy and satisfaction. o Maintained immaculate merchandise displays in line with visual merchandising standards, replenishing stock and coordinating with the stockroom to ensure product availability. o Built a loyal clientele by establishing rapport, capturing customer preferences in the CRM system, and conducting regular follow-ups for repeat sales and special promotions. o Collaborated with marketing and operations teams to execute in-store campaigns, seasonal events, and customer engagement initiatives. o Resolved customer concerns promptly and professionally, turning potential issues into positive experiences and protecting the brand’s reputation. o Contributed to team efforts by mentoring new hires, sharing sales strategies, and participating in regular staff training and performance reviews.

• Delivered outstanding customer service
• Met and exceeded monthly and quarterly sales targets
• Developed strong product knowledge
• Built a loyal clientele
• Resolved customer concerns promptly and professionally

o Provided exceptional customer service to walk-in clients by understanding their preferences, recommending suitable products, and enhancing the in-store shopping experience. o Promoted a wide range of beauty and lifestyle products, including perfumes, skincare items, and gift packages, with a deep understanding of product features and customer needs. o Achieved and regularly exceeded individual and store sales targets through proactive selling, upselling, and cross-selling techniques. o Managed all point-of-sale (POS) transactions, ensured accurate billing, processed returns/exchanges, and balanced cash drawers at day-end. o Maintained the store’s visual appeal by organizing product displays, ensuring stock levels, and aligning with Lavender’s visual merchandising standards. o Educated customers on product usage, benefits, and promotions, increasing brand loyalty and repeat sales. o Built a loyal client base by offering personalized service, maintaining follow-up communication, and updating customer records for marketing purposes. o Handled customer complaints and queries with professionalism, turning potential dissatisfaction into positive brand interactions. o Assisted with inventory management, stock rotation, and receiving shipments to ensure availability of fast-moving items. o Participated in seasonal marketing campaigns, in-store events, and team meetings to drive engagement and sales strategies.

• Provided exceptional customer service
• Achieved and regularly exceeded individual and store sales targets
• Managed all point-of-sale (POS) transactions
• Built a loyal client base
• Handled customer complaints and queries with professionalism

o Greeted and welcomed guests in a warm and professional manner, ensuring a memorable dining experience from arrival to departure. o Took accurate food and beverage orders using POS systems, and coordinated with the kitchen and bar to ensure timely service. o Provided menu recommendations and detailed descriptions of dishes, promoting daily specials and upselling high-margin items. o Ensured tables were properly set and maintained cleanliness and hygiene standards in the dining area at all times. o Delivered orders promptly and checked with guests throughout their meals to ensure satisfaction with food quality, temperature, and presentation. o Handled guest complaints or requests calmly and efficiently, escalating to supervisors when necessary to ensure guest satisfaction. o Assisted in setting up and breaking down buffet stations, private functions, and room service orders as needed. o Maintained knowledge of all menu items, ingredients, allergens, and hotel policies to address guest inquiries accurately. o Worked closely with kitchen staff, supervisors, and fellow waitstaff to maintain smooth dining operations during high-traffic periods. o Adhered strictly to Wyndham Hotel Group's hospitality, grooming, and hygiene standards, ensuring a consistent and professional brand image.

• o Greeted and welcomed guests in a warm and professional manner, ensuring a memorable dining experience from arrival to departure.
• o Took accurate food and beverage orders using POS systems, and coordinated with the kitchen and bar to ensure timely service.
• o Provided menu recommendations and detailed descriptions of dishes, promoting daily specials and upselling high
• margin items.
• o Ensured tables were properly set and maintained cleanliness and hygiene standards in the dining area at all times.

o Handled high volumes of inbound and outbound calls daily, assisting customers with inquiries related to billing, services, technical issues, and account management. o Delivered exceptional customer service, adhering to Vodafone’s quality and compliance standards while maintaining professionalism and empathy on every call. o Resolved customer complaints promptly and efficiently, following up on unresolved issues and ensuring timely closures within service level agreements (SLAs). o Provided technical support for mobile network, internet connectivity, SIM activation, and device setup, guiding customers step-by-step through troubleshooting procedures. o Promoted new products, service bundles, and upgrade offers during calls, contributing to the team’s monthly upselling and retention targets. o Maintained accurate call logs and customer interaction records using Vodafone's CRM system, ensuring all communication and actions were well documented. o Participated in regular training sessions to stay updated on new technologies, service plans, promotions, and system upgrades. o Collaborated with supervisors and quality assurance teams to improve service delivery and meet Key Performance Indicators (KPIs) such as call resolution time, customer satisfaction (CSAT), and first-call resolution (FCR). o Handled sensitive customer data with strict adherence to data protection and confidentiality policies. o Assisted new agents during onboarding by offering guidance on call handling, systems navigation, and customer service protocols

• Handled high volumes of inbound and outbound calls daily
• Delivered exceptional customer service
• Resolved customer complaints promptly and efficiently
• Provided technical support
• Promoted new products